Auction FAQ and Terms & Conditions

1. Refunds Due to circumstances beyond our control, we can no longer do auctions at auction.whois.ai. If you have a balance with us that we would like to refund to you.
   If you wired money we can wire back to the same account, send wire instructions including your address and your bank's address.
   If you did a credit card in the last 6 month we should be able to refund to that and you don't need to do anything. We will email you when done or if that does not work.
   Otherwise, please send a Bitcoin address.
   If you have set up your PayPal account to accept Bitcoin, you can send us that Bitcoin address.
   vincecate@gmail.com
2. Move domains off ASAP Please move your domains off this server as soon as possible. You should get the auth code for the domain here and then do a transfer from the new location by entering the domain name and the auth code. Ttransfers in the new system take 5 days.

   Note that when you get an auth code we set it at the registry but they do not change it instantly like the old system. If you wait 10 minutes it seems to be enough time. So if you try an auth code we give you too soon it can seem the auth code is not good. If that happens just wait a bit and try it again later.

   Note that any auth code you got before Jan 15th will no longer work. You must get an auth code after that date as all auth codes were reset as part of the Jan 15th migration.

   There used to be a 60 day hold on domains paid for by credit card but this has been removed. You can transfer any domain you have paid for.

3. Donations Some people have asked if there is a charity in Anguilla they can donate their balance to. We like http://aarf.ai which is an Animal rescue place near where we live. We are happy to give you balance to them and send you a copy of the receipt.
4. Email We should be answering all emails within 1 business day but our mail reading software has combined people replaying to the same subject in strange ways sometimes so at least a couple emails have been overlooked. Please put your own subject on the email to be sure it is not hidden amoung some other emails and we will be sure to answer.
5. Bank Merchant Website Disclosure
   1. Merchant URL: auction.whois.ai
   2. Merchant Contact: vincecate@gmail.com 1(264)497-3255
   3. Terms and Conditions - See rest of FAQ above
   4. Return/refund policy - As we are shutting down, we are refunding unused balances in full.
   5. Delivery Policy - The domain will be activated within 3 hours of when you pay for it.
   6. Privacy Policy - We comply with the EU privacy policy about what information is given out by whois about the registrant for a domain.
   7. Card Mark Brand Usage: We only accept Visa and Mastercard.
   8. Complete description of good and services offered. We auction off ".ai" domains and register them. See FAQ above for more details.
   9. Transaction Currency - All prices and transactions are in US dollars.
   10. Security capabilities and policy for Transmission of payment card details. To make a payment a user is sent to a window where the information goes directly to the payment processor on a secure SSL connection. The card details are never on our website or in our servers.