EPP FAQ and Terms & Conditions

1. Two Part FAQ
   The general FAQ should be checked as well. This one is more specific to EPP system.
2. Getting EPP Access.
   To get EPP access, the number of ".ai" domains you already have times $120 plus your deposit must total at least $6,000. For example, if you have more than 50 domains you do not need to make a deposit. If you have 35 domains you need to send a deposit of $1,800. If you have no domains you must send a deposit of $6,000. If you can do Bitcoin then we will drop this to $3000 and reduced by $60 for each domain. Once the deposit is made (Bitcoin or credit card on auction.whois.ai) then we will setup your account on epp.whois.ai. As with any deposit you should email about it. To wire money see payments.html.

   Then we need the following things:

   1. Company Name
   2. Main email
   3. Phone number
   4. Physical address
   5. IANA Number
   6. Abuse email
3. Where is web access for EPP users?
   You can login at https://epp.whois.ai.
4. How do I see credit balance and get Reminders for when credit gets low?
   In the web interface click "Account" then on the right "Credit Reminders". This will show your balance and credit limit and let you set a reminder threshold. It will then send an email if your credit gets below that threshold.
5. The accounting information seems wrong.
   Note that if you do a search for some range that is more than 50 entries the web display does not show all the results and the totals are only for the results shown not for the full range. This is strange and seems wrong. To get the full picture you must do "Export Transactions" and look at the CSV file that is downloaded.
6. How do I transfer domains?
   The Current registrant should get the AUTHCODE and give that to the new registrant so they can then pull the domain into their account. For a transfer to work all of these conditions must be met:
   1. The domain must be "unlocked"
   2. The domains must be paid up (can not be past expiration date)
   3. It is free to transfer away from auction.whois.ai but for any other transfer the account getting the domain must have the $120 transfer fee in it
   4. The contacts, phone, email have to be good
   5. The auth code must be correct. Some places have had some trouble with some characters so setting a new auth code might help.
   6. The registrar has to support .ai transfers, not all registrars do. Here is a list of registrars that support .ai transfers.
7. Can I do renew in EPP transfer domains?
   We recommend not doing a renew on transfer but if you do set it to 2 years renewal.
8. How do I get the AUTHCODE for a domain in web interface?
   In portfolio search for that domain. Click on it. Then about the 5th line down you see "Authorization Key". To the right of that is some random sequence of characters. That is the code.
9. How to I use an AUTHCODE to transfer a domain to my account in web interface?
   Click on "register", then "transfer request", then in the box put the name then a comma then the code.
10. How do I get my company listed on your list of registrars?
    If you would like your company on the list of registrars or to change how it is listed just send email to vincecate@gmail.com.
11. How can I test my epp software without paying for test domains?
    On the production machine epp.whois.ai you can register domains under *.ote.ai for free. If you register a domain like foobar.ote.ai we won't charge you anything. Since it is on the production machine it is a realistic test of your software. This is just for testing purposes, so the DNS for *.ote.ai domains will not work.
12. What is the API/spec for EPP?
    Here is a page with links to EPP API standard documents.
13. How can I export my current list of domains?
    Login on https://epp.whois.ai and select portfolio then search with no filters. Then on the right Export to CSV.
14. Can you do 1 year pricing?
    The minimum is 2 years.
15. What is whois.ai for?
    The old main site was whois.ai but this is now an epp client of epp.whois.ai which is the real main site now. Small legacy users are still there. We are not letting new end-users on there and there is a general move off that site.
16. Having trouble logging in
    Try clearing cookies. To start the EPP password and web login password will be the same but you can change one without changing the other. On the web interface you can click "Account" then on bottom right "EPP settings" will let you change the EPP password. To change the web password click "Account", then "Manage Logins", then select login and click "Change Password". they can set the EPP password ( by default is the same credentials as the web login, but the login and clientID are two separate credentials )
17. How long can stuff stay in shopping cart?
    If you logout or are logged out due to inactivity your shopping cart will be emptied.
18. How do we transfer the domains to a new registrar?
    When you are ready I move them over for free. This is a one time deal at the creation of your account. After this, transfers cost money.
19. What about renewals?
    The default on new accounts is not AUTORENEW but you can change that at the web interface. We recommend that you do a search for domains with expiration dates older than some date to get your list of domains to renew so that you don't accidentally renew a domain that does not need to be renewed, as there is no un-do on renewals (on registrations if you delete soon the cost can be reversed).
20. Are there reminder emails to pay for domains?
    No, no emails are sent out as each domain comes close to expiration. This epp.whois.ai is really setup for retailers and they each email end users about payments coming up. You can setup AUTORENEW and also set the system to email you a reminder when your balance gets below some level. So this sort of handles the problem.
21. How fast are domains deleted?
    See regular regular FAQ for delete.
22. How can I lock domains so there is no chance of transfer?
    Click "portfolio", do a search (blank to see all), then click "bulk lock", then "all" to lock all, then at the bottom next to "transfer" click under "lock", then put in a note and click "update locks". Note that if you do this you must unlock a domain before an AUTHCODE can be used to do a transfer.
23. Do transfers cost?
    Transfers cost $120. We do not recommend renewing during transfer but if you do that is an additional cost and is priced as a normal renewal. If no renewal is done then the expiration date does not change with a transfer. If two registrars combine into one, a registrar splits into two, or we get a new registrar, then we can do an admin-transfer (i.e. Vince does it) and there is no charge for moving the domains. Also, if you buy a domain at auction on auction.whois.ai then you can transfer it off there to your regular account with no charge. We don't want domains to stay on auction.whois.ai.
24. Buyers Remorce Grace period is 5 days
    If you register a domain and then delete it within 5 days the system will refund your money automaticaly. Note there is no grace period for renewals. Be careful not to renew a domain more times than you really want to as you can not undo a renewal.
25. The Dec 16, 2017 registration date seems wrong
    When domains were loaded onto epp.whois.ai on Dec 16, 2017 the new system took that as the birthday for all the domains. Really many domains were around many years before that. The expiration dates were correctly handled during the migration, but the registration date is not correct.
26. Our customer did not pay can we get a refund?
    If you delete the name within the Grace period (see in this FAQ) you can get a refund. If it is longer than that then no.
27. How do I restore a domain?
    From the web interface you search your porfolio for the domain, click on it, then in the bottom on the right you click "restore". Note if you do from EPP you also need a "restore report" and a "renew" and this all should be done done on the same day. Best to do "renew" right after.
28. Automatic Renewal
    To get domains to renew automatcally go to the web portal and click on "Account", then "Automation" and specify for each ".ai", ".net.ai", ".com.ai" etc how much they should renew for. Set each to 2 years.
29. UDRP
    As explained in the main FAQ Anguilla uses UDRP. So all registrars for Anguilla must use UDRP for ".ai" domains.
30. How to I search transaction history?
    Click the "home" icon, then click "transaction ledger". Then you can tick boxes for the types of transactions, set the date range, and click search.
31. How do I print an invoice recoding a payment we made?
    Do a transaction search as in previous question but for "Adjustment", "Bank Payment", or "Credit card". Then click on tye type in the results to get the record of the payment.
32. Overdraft Size
    We set the overdraft limit to 1/4 of the amount of your last wire-transfer or $500, whichever is higher. If you send a wire and urgently need an increased overdraft while waiting for the wire to get through we can increase your overdraft temporarily to 1/2 the amount of the wire if you send a copy of the wire transfer confirmation from the bank.
33. Sudden Growth Overdraft Size
    If your weekly sales are more than twice what they were 30 days prior then we will give you an overdraft limit of 1/2 the previous wire or the full amount of a wire in transit if you send the wire confirmation. If monthly growth is between 0 and 100% we will do partial between this and the normal Overdraft policy above. You must notify us by email to activate this policy.
34. How to get records of payments
    Go to the home tab in the web interface. Click "none" on Transaction Types, then click "Adjustment". Then set the "Date Range" to cover the time of the payment. Then click "Search". Then click on the the word "Adjustment" next to the date of the payment. You will see a .pdf with a title "Payment Transaction Receipt". You can click the "download" icon in the top right to download it.
35. How often do nameservers update?
    Every 2 hours. It could take another hour to propagate. Sometimes longer.
36. Do I need to sign a contract?
    No.
37. We are doing a lot of volume. Can we have a special price?
    Everyone is paying the same price. See next item.
38. How will prices change?
    We are indexing with the US CPI for All Urban Consumers. We will divide the CPI by 2.18 to get our target price. If we think the target price will be around $20 or 20% higher than our current price in the next 100 days we will announce a price increase so that customers have at least 60 days warning before it takes effect. On Apr 15, 2021 we changed the price to $120 US. This is for .ai, .com.ai, net.ai, .off.ai, and .org.ai. This is for registrations, renewals, transfers and restores. All prices changed from $100 to $120 US. Note registrations and renewals are for 2 years. On Apr 15, 2023 at noon Anguilla time we will change the price for all things from $120 to $140 US. Note that people can renew domains for up to a total of 10 years before the price changes if they want to.