FAQ / Terms and Conditions

  1. EPP/CoCCA Access
    We have migrated most of the big users to EPP access. This is most of the domains. If you would like EPP access please see EPP FAQ.
  2. Whois service now at whois.nic.ai
    To lookup domains with the whois service use the new server with a command like whois -h whois.nic.ai foo.ai We made this change with IANA but not all whois clients seem to have picked up the update yet. You can use gwhois.net which does use the current whois server and not look where the old one was.
  3. Where can I learn about the auctioning of expired .ai domains?
    You can read the auction FAQ or go to the auction site auction.whois.ai.
  4. What about new end users?
    The ".ai" registry had moved to using retail sites to sell the domains and only legacy end users can login to this site. Here is a list of current retail registrars. New end users should sign up with one of these.
  5. How soon after I make changes do they show up?
    Registration changes show up nearly instantly in whois and within about 2 hours in the DNS servers.
  6. Where did the legacy users from whois.ai go?
    The legacy users were moved to zenaida.cate.ai and there is a faq for zenaida too.
  7. What characters are permitted in domain names?
    Letters from "a" to "z", digits from "0" to "9", and "-". Domains can not start or end with "-" and can not have more than one "-" in a row.

  8. If I have a problem how can I contact someone?
    Send email to "vincecate@gmail.com". If you start your email subject with "AI3DOM" it will be sorted to the top and not lost in spam. It will also show me you read the FAQ, which I want to encourage. If you send email several times I will probably filter email from you so that you don't need to do that in the future. You can call on Monday or Friday from 11:00 am to 2:00 pm Eastern time at 264-497-3255.

  9. What are the rules for using AI domains?
    The usage must not violate the laws of Anguilla. In particular, fraud is against the law. For example, any domain that is trying to trick users into thinking they are at another website so they will enter their user name and password is committing fraud. The domain will be either removed or given to the people who own the domain that was being impersonated so they can put up a warning or any info they want.

  10. What happens if we don't pay for a domain?
    First note that any domain past due may be deleted. You should not count on any grace period. Usually there is 30 days where it is "suspended" and DNS does not work but it can be renewed for the regular price. Then there is usually 60 days where it is "pending delete" can be restored at an additional cost. On whois.ai you need $200 credit and then you click on the domain and then click on restore. After the 60 day pending delete period it goes into the auction pool. For more information see auctionfaq.html.

  11. Removed Domains
    The Government of Anguilla reserves the right to remove domains that are in its opinion hate speech or breaking any Anguilla law. There has been 1 such domain removed in the history of ".ai".
  12. UDRP
    Anguilla uses the UDRP. To file a UDRP challenge you must use one of the ICANN Approved Dispute Resolution Service Providers. If the domain is with an ICANN accredited registrar, they should work with the arbitrator. Usually this means either doing nothing or transferring a domain. We will stand by the decision of the arbitrator picked by that provider.

  13. Anonymous contacts, WhoisGuard, or Bad Contact Info
    In the event of some plausible claim that a domain is violating Anguilla laws we will attempt to contact the registrant. This would usually be in response to hate speech, copyright or trademark violation, or similar issue. If the contact information does not work, is anonymous, or WhoisGuard, we reserve the right to suspend the domain to attempt to get the registrant to contact us. We will also suspend the ability to transfer or renew the domain. This is not common.

    We do not prohibit anonymous contacts but using anonymous contacts could get us to suspend a domain faster in the event of a legal challenge.

  14. If illegal in Anguilla domain can be suspended or revoked
    If the domain is based on some illegal activity, like violating trademarks or copyrights, it can be suspended or revoked. Any site that is holding deposits for "investors" without a license can be suspended or revoked. Sites on a list of scam sites will be suspended. If people know of scam sites in ".ai" please inform Vince.

  15. What is the total number of domains?
    As of July 8, 2021 the total is 123,241 domains.

  16. Bank Merchant Website Disclosure
    1. Merchant URL: auction.whois.ai
    2. Merchant Contact: vincecate@gmail.com 1(264)497-3255
    3. Terms and Conditions - See rest of FAQ above
    4. Return/refund policy - $20 processing fee to refund unused balance.
    5. Delivery Policy - The domain will be activated within 3 hours of when you pay for it.
    6. Privacy Policy - We comply with the EU privacy policy about what information is given out by whois about the registrant for a domain.
    7. Card Mark Brand Usage: We only accept Visa and Mastercard.
    8. Complete description of good and services offered. We auction off ".ai" domains and register them. See FAQ above for more details.
    9. Transaction Currency - All prices and transactions are in US dollars.
    10. Security copabilities and policy for Transmission of payment card details. To make a payment a user is sent to a window where the information goes directly to the payment processor on a secure SSL connection. The card details are never on our website or in our servers.